Inspired by nature and our Asian heritage, our designs are created by our team based in Singapore.

Our Singapore team works closely with our factory production team in Indonesia to test, develop and manufacture our designs to ensure functionality, quality and value.

Our products are handcrafted with care, mainly in our factory in Indonesia, where 70% of the world's rattan comes from and where the best rattan craftspeople are. Preserving rattan craft is preserving our heritage; it is the pride of Southeast Asia.

Yes, we are able to customise some of our designs in a selection of materials and sizes. An additional fee and/or minimum order quantity may apply, please reach out to us at shop@naturenative.asia if you'd like to find out more.

If you are looking to furnish your restaurants, hospitality, office spaces and etc. with a dose of nature and personalised furnishings, you can connect with us here.

At Nature Native, we have in-house designers and our own factory facility to support a range of commercial projects. Reach out to us and let us know how we can support your business.

While cane furniture can add a beautiful, natural touch to outdoor spaces, the material is susceptible to warping and mould in places with high humidity, and can become brittle and faded over prolonged exposure to direct sunlight.

You may wish to place these pieces in shaded outdoor areas such as sheltered patios and balconies. We recommend the use of outdoor furniture covers and regular cleaning to ensure they remain in good condition.

If you like the look of cane but are concerned about its suitability for outdoor use, our special Alu-Cane Furniture offers the same aesthetic appeal with greater durability for outdoor environments. The materials used are designed to withstand weather elements more effectively than natural cane.

We have also got a selection of Outdoor & Weatherproof furniture suitable for your outdoor spaces.

At present, we do not operate an offline retail store or showroom. However, we strive to provide comprehensive online resources and support to ensure you have all the information you need about our products.

Our website offers detailed product descriptions, images and specifications to help you make an informed decision.

If you have any specific questions or need further assistance, our customer service team is available to assist you. Please feel free to chat with us, we will be most happy to help!

Yes, receive 5% off your first order when you create your account with us. The promo code will be sent to you once your account is activated.

For your order(s), we also offer a 2% cash rebate* for your review that is accompanied with a relevant photo submission. Learn more about this here.

We also offer free local delivery for orders S$150 and above.

While we currently do not offer self-collection options, we are pleased to provide free local delivery on orders over S$150.

This ensures that you can enjoy your new furniture without the hassle of arranging transport. We appreciate your understanding and are committed to making your shopping experience as convenient and enjoyable as possible.

We are working on instalment options via BNPL providers, we look forward to keeping you updated soon.

Yes, we are able to make delivery arrangements worldwide. Kindly provide us with your postal code and we will work out the delivery quotes for the items that you are keen on.

Customs duties and taxes cannot be predetermined and may be borne by you on arrival at your destination country.

• Ready Stock Items
  
  If your item is in-stock, it will usually take 2-7 working days as indicated on the product page for local delivery (Singapore addresses). More time will be required for international delivery and you will be advised accordingly when we provide you with the freight quotes on enquiry.

• Pre-Order Items, with “Estimated Arrival”
  
  If your item is marked with a date under "Estimated Arrival" on the product page, we’ll need 4-12 weeks to make your item and have it slot into our next container shipment, the estimated arrival period will be indicated on the product page. Your item will be ready for delivery once checked at our local warehouse. We’ll send you an email update when your order is ready for delivery scheduling.

• Order containing Ready Stock and Pre-Order Items
  
  For an order containing items with different availability dates, unless split delivery is specially requested, we will fulfill your order once all the items have been consolidated. Additional charges may apply for the split delivery if the sub-total does not meet the minimum S$150 for free local delivery. If you wish to receive in-stock items first, we recommend separating your checkouts.

If you need help on delivery arrangements, please contact us.

We work with our delivery partners to send your orders to you. Local delivery in Singapore is free for orders S$150 and above. A delivery fee of S$15 applies for orders below this amount.

Please be advised that additional staircarry charges will apply if required. S$10 per manpower for each flight not accessible by elevator (also applicable to stairs within landed properties or HDB maisonette) will be charged on every item. This amount will be collected by our delivery service on-site.

Please be advised that our deliveries do not include staircarry and additional charges will apply if required. Kindly let us know when delivery arrangements are made so that we can ensure that manpower is catered for.

Additional fees at S$10 per manpower for each flight not accessible by elevator (also applicable to stairs within landed properties or HDB maisonette) will be charged on every item. i.e. If you require 2 helpers to carry one armchair up one flight of stairs, the staircarry charges will be $20. In instances where there are two flights of stairs to get to the next level/storey, the charge will be $40.

This amount will be collected by our delivery service on-site.

We understand that scheduling a weekday to receive your order can be difficult. For unattended doorstep deliveries at your request, our delivery service will take a photo as proof of delivery. Please note that this is at your own risk; Nature Native and our delivery service are not responsible for any loss, theft, or damage to your item(s) after delivery.

We strongly recommend appointing someone to receive your order on your behalf or making arrangements to be available to receive your order, especially if it includes larger and/or fragile items.

Yes, you can. We are able to offer free storage of your order for up to 4 weeks from the "Estimated Arrival" / fulfilment period. Please let us know by keying your request into the order notes or emailing us within 24 hours from placing your order.

If you have to postpone delivery beyond this free storage period, we may ask to release your order back to stock and shuffle your order to the next container shipment. You will be notified prior.

All orders must be delivered within 6 months from the date of purchase, any further postponement will result in forfeit of your order.

We know these delays are difficult to forsee, and you might not have selected for the free storage request at the time of purchase.

Please email us at shop@naturenative.asia as soon as you receive news about any delays and we will do our best to accommodate your delayed delivery request.

Depending on space availability, we might not be able to store the item for you beyond two weeks of the item arrival or fulfillment. Please reach out to us as soon as you can so we can make arrangements.

Yes, you can change or cancel your order for a full refund as long as delivery arrangements have not been made, and if the items in your order are in their original specifications (not customised beyond the options available for selection in the product pages).

We apologise that we are not able to accept any cancellations for customised items once the production is in progress. Please keep us informed within 3 working days from date of purchase if you wish to make any changes to your custom-made pieces.

Please note that a 20% restocking fee will apply once delivery arrangements have been made. This fee will be deducted from your refund, calculated based on the product's usual price at the time of purchase, before any discounts.

Please read here for more information.

If your order has been fulfilled, we accept returns & exchanges within 14 days of delivery/fulfilment.

A 20% restocking fee based on the product's regular price at the time of purchase will be charged and this amount will be deducted from your refund.

All refunds will take 14 working days to process and will be credited back to the original mode of payment, unless you have requested for your refund to be made in store credits for future purchases.

Learn more and submit your request here.

If you’d like to exchange or get a refund for an item which qualifies for a refund, we’ll need you to send the item back to us safely.

Please note that we reserve the right to decline returns based on the condition of the items returned. If the original packaging has been disposed of, kindly pack the item in the best available packaging materials that you have to ensure safe transit back to us; you are encouraged to take photos of the item before pick-up by our delivery service.

You can initiate a return by submitting your request here.

If you are returning the item because it is damaged or defective, please indicate in your Returns & Exchanges Request and we will be in touch with you.

Generally, we do not allow exchanges for gift items. However, under certain discretionary circumstances, we may be able to exchange the gift item for something else of equal or lower value, or in store credits. Please ask us.

Yes, we offer a warranty period of three years for our products.

Learn more here: Product Care & Warranty.