If you change your mind regarding the colour, size or any variant options selected for your order, you can reply on top of your original e-receipt for assistance with order edits before delivery arrangements. For item(s) customised to your specifications, there will be strictly no changes after 3 working days from date of purchase.

• If the item(s) of change are of higher value than original, an e-invoice will be sent for you to top-up the difference; please note that the update will only be made upon your prompt payment. Your order will be placed on hold during this time, and new lead times may be advised.
• If the item(s) of change are of lower value than original, you will be refunded the balance amount. In instances when a delivery waiver is no longer valid as the minimum spend is not met, delivery fees will be charged or accounted for accordingly. All refunds will take 14 working days to process and will be credited back to the original mode of payment. Nature Native reserves the right to change the mode of refund.

For all successful order edits, you will receive an updated e-receipt from us detailing the update. Kindly check that the items are correct and please reach us if you did not receive any notifications.

• If your order contains item(s) customised to your specifications / "Made to Order", we apologise that we are not able to accept any cancellations once the production is in progress. Please keep us informed within 3 working days from date of purchase if you wish to make any changes to your custom-made pieces.
  
  
• If your order contains item(s) in their original specifications / "Ready Stock" / "Pre-Order": We will issue you a full refund if your request is made before delivery arrangements. Please note that a 20% restocking fee will apply if you change your mind after your order is delivered. This fee will be deducted from your refund, calculated based on the product's usual price at the time of purchase, before any discounts.

All refunds will take 14 working days to process and will be credited back to the original mode of payment, unless you have requested for your refund to be made in store credits for future purchases.

Nature Native reserves the right to change the mode of refund.

We accept returns within 14 days of delivery/fulfilment. A 20% restocking fee based on the product's regular price at the time of purchase will be charged and this amount will be deducted from your refund.

All refunds will take 14 working days to process and will be credited back to the original mode of payment, unless you have requested for your refund to be made in store credits for future purchases.

EXCLUSIONS

We do not accept any returns in the following situations:

• Any item that is returned more than 14 days after delivery/fulfilment.
• Any item not in its original condition and packaging, is damaged, modified or missing parts for reasons not due to manufacturer’s error.
• Any item sold under as-is conditions, such as those marked down under "display" or "sample" sale are final.
• Any item that is customised to your specifications.
• Any item that is gifted to you; under discretionary circumstances, we may be able to exchange the gift item for something else of equal or lower value, or in store credits. Please ask us.

If you are returning the item because it is damaged or defective upon delivery, please indicate in your Returns & Exchanges Request and we will be in touch with you to advise further.

Please note that we reserve the right to decline returns based on the condition of the items returned.

If the original packaging has been disposed of, kindly pack the item in the best available packaging materials that you have to ensure safe transit back to us; you are encouraged to take photos of the item before pick-up by our delivery service.

We accept exchanges within 14 days of delivery/fulfilment. A 20% restocking fee based on the product's regular price at the time of purchase will be charged and this amount will be accounted for in calculating the balance value for exchange.

Balance Value = Net Purchase Price - 20% Restocking Fee

• If the exchange item(s) are of higher value than the balance value, an e-invoice will be sent for you to top-up the difference. Delivery charges will apply if new order value does not qualify for our free local delivery.
• If the exchange item(s) are of lower value than the balance value, you will be refunded the balance amount, less delivery charges if applicable. All refunds will take 14 working days to process and will be credited back to the original mode of payment, unless you have requested for your refund to be made in store credits. Nature Native reserves the right to change the mode of refund.
• If you are exchanging the item because it is damaged or defective, please indicate in your Returns & Exchanges Request and we will be in touch with you.

New lead times may apply for the exchange items, as indicated on the product pages at the time of exchange.

All refunds will take 14 working days to process and will be credited back to the original mode of payment, unless you have requested for your refund to be made in store credits.

EXCLUSIONS

We do not accept any exchanges in the following situations:

• Any item that is returned more than 14 days after delivery/fulfilment.
• Any item not in its original condition and packaging, is damaged, modified or missing parts for reasons not due to manufacturer’s error.
• Any item sold under as-is conditions, such as those marked down under "display" or "sample" sale are final.
• Any item that is customised to your specifications.
• Any item that is gifted to you; under discretionary circumstances, we may be able to exchange the gift item for something else of equal or lower value, or in store credits. Please ask us.

Please note that we reserve the right to decline exchanges based on the condition of the items returned.

If the original packaging has been disposed of, kindly pack the item in the best available packaging materials that you have to ensure safe transit back to us; you are encouraged to take photos of the item before pick-up by our delivery service.